Our Return & Exchange Policy?

We kindly ask that you inspect your products immediately upon arrival. Returns and exchanges for online purchases are only accepted if the item is proven to be defective.

• All return/exchange requests must be made within 3 days of the purchase date.

• Opened products are eligible for store credit only.

• In certain cases, requests may be considered up to 10 days from the purchase date.

• Shipping costs are the customer’s responsibility for returns/exchanges related to flavor preference.

EZsmok reserves the right to approve or deny any return or exchange requests at its sole discretion.

Missing or Stolen Orders?

Once a package has been marked as delivered by the carrier, we are not responsible for any lost, stolen, or damaged items. Third-party carriers may leave the package at your doorstep, porch, or another designated area.

If you believe your package has been lost or stolen, please contact us at customer@ezsmok.com for further assistance.

Address Errors & Undeliverable Packages?

If a package is returned to us due to an incorrect address, marked as “unclaimed” or “return to sender,” or deemed undeliverable by the final carrier, please notify us at care@ezsmoke.com.

Once the package is received back, our returns team will process it and issue a refund for the subtotal of your order. For orders with free shipping, a 20% restocking fee will apply.

Return Policy for Promotional Items?

Please inspect your promotional items immediately upon arrival. Returns and exchanges are not accepted unless the item is proven to be defective.

• All return/exchange requests must be made within 3 days of purchase.

• Opened products are only eligible for store credit.

Additional Return & Exchange Notes?

• EzSmoke reserves the right to deny any return or exchange requests.

• Returns and exchanges are limited to two (2) products per customer per month.

Need help?

For any questions regarding refunds and returns, please contact us at customer@ezsmok.com.